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Terms and Conditions

Terms and Conditions


To schedule an appointment for your perfect treatment, please go to our online booking service, Facebook, or Instagram. If you are unsure of which treatment will work best for you, please call us on 441-737-9569 and we will be happy to guide you towards the right one. To ensure your preferred time and service is available we recommend you book in advance to avoid disappointment. Please plan to arrive a few minutes early for your appointment to relax before your treatment.

Cancellation Policy

At least 24 hours’ notice is required to cancel your appointment.

Please call 707-9569 or email  to cancel.

If you arrive late for your scheduled appointment at Pull My Hair, please advise us by calling.

Health Conditions

Please let us know of any health conditions or concerns, allergies or injuries which may affect your treatment choice in advance of your appointment. We will do our best to amend your treatment accordingly.​


We advise expectant mothers to wait until after their first trimester before booking.

Gift Vouchers

Pull My Hair gift vouchers are the ideal gift for someone special.

Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.

Copies of gift certificates are not acceptable.

Please call 737-9569 for further details or buy online.

Valuables & Lost Property

Pull My Hair accepts no responsibility for loss of valuables brought onto the premises.

All lost property found on the premises should be given to our reception. Items will be held for four (4) months, if they are not collected within this time they will be donated to local charities.


All prices are in Bermuda Dollars (BMD) and are subject to change at any time. Gratuities are not included but are welcomed at your discretion. The price always depends on the hair length, thickness and the amount of product used.

Post Pull My Hair Experience

In order to continue your Pull My Hair experience at home, please see our retail products in reception that are available for purchase.

No Show

In the case of missing your appointment, you will be charged a $50fee that will be added to your next appointment.

Service Guarantee & Refunds

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

Methods of payment

Pull My Hair accepts Visa, Master Card, debit and cash.

Head Lice

It is against Pull My Hair Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.


Pull My Hair complies with all Ministry of Health Covid-19 guidance.

Please remember the following when arriving for your appointment:

·       Only those with confirmed appointments will be permitted into the salon

·       Clients must enter the salon by themselves and are not allowed visitors during the appointment

·       Mask must be worn at all times

·       Hand sanitizing/washing will be performed before, during and following appointments

NB* – there will be no exceptions to the above guidelines.


Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.


Hair Dying – It is recommended, and for best results, that hair is dye post-treatment. If hair is dyed pre-treatment is may fade. Any colour changes are not the responsibility of Pull My Hair. If hair is dyed please wait a minimum of 5 business days before booking a treatment.

Hair Cuts – It is recommended for best results to trim the hair before having a Taninoplasty treatment. This will allow the hair to absorb the product fully.

Chemical Treatments – It is understood that any chemical treatments including perm, relaxers, texturizer, keratin, bleaching, or Japanese straightening CANNOT be done pre-treatment. In the event that any of the aforementioned chemical processes have taken place you MUST wait at least 30 days to book a treatment with Pull My Hair. Any damage caused to the hair, scalp etc. is not the liability of Pull My Hair if this information is not disclosed to our team.

Terms Of Website Use

This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the pullmyhair.co website (the ” Pull My Hair site” or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.

By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.

Pull My Hair reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of pullmyhair.co after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Links From Our Site

This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.

Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

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